Shipping policy

Order Processing & Delivery

We aim to process and dispatch orders as quickly as possible.

 

  • Estimated delivery is typically 2–5 working days.
  • Many orders may arrive within 1–3 working days, although delivery times can vary.
  • Please allow additional time during peak periods, bank holidays or unexpected courier delays.
  • If your order contains multiple products, items may be dispatched separately and arrive at different times.

 

Shipping Costs

  • Free UK Mainland delivery is available on eligible orders.
  • We currently do not deliver to Northern Ireland, the Channel Islands, Isle of Man, Scottish Highlands & Islands or BFPO addresses.
  • International shipping is not currently available.

 

Order Tracking

Where tracking is available, we will send you a dispatch confirmation email containing your tracking information once your order has been shipped.

 

If your order contains multiple items, you may receive more than one dispatch confirmation or tracking number.

 

Shipping Locations

We currently deliver to UK Mainland addresses only.

 

We do not currently deliver to:

  • Northern Ireland.
  • Scottish Highlands & Islands.
  • Channel Islands.
  • Isle of Man.
  • BFPO addresses.
  • International addresses.

 

Delivery Delays

Delivery timeframes are estimates and may occasionally be affected by circumstances outside our control, including courier delays, severe weather, peak delivery periods or other unexpected events.

 

If your order has not arrived within the expected timeframe, please contact us at info@fittux.com and include your order number.

 

Incorrect or Incomplete Addresses

Please check that your delivery address and contact information are complete and accurate before submitting your order.

 

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

 

We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer, except where required by law.

 

Separate Deliveries

FITTUX works with different fulfilment centres and suppliers. As a result, products within the same order may occasionally be dispatched separately.

 

You will not be charged additional delivery fees simply because an order is sent in more than one shipment.

 

Need Help?

If you have any questions about your order or delivery, please contact us at info@fittux.com.