Refund policy

1. Returns

We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return eligible items within 14 days of receiving them.

To be eligible for a return:

  • Items must be unused, unworn, and in original packaging.
  • You must provide proof of purchase (such as an order confirmation or receipt).

 

2. How to Initiate a Return

To start a return, email us at info@fittux.com with your order number and reason for return.

We’ll confirm your request and provide the correct return address based on the product and fulfilment location.

Please do not send any items back without receiving return instructions first.

 

3. Return Locations

FITTUX works with multiple fulfilment centres and third-party suppliers. Return addresses may vary depending on the item. Full return instructions will be provided once your return request has been approved.

 

4. Refunds

Once we receive and inspect your return:

  • We’ll notify you by email about the status of your return.
  • If approved, your refund will be issued to your original payment method within 5–7 business days.

 

5. Refund Conditions

  • Original shipping fees are non-refundable unless the item is faulty or incorrect.
  • Items that are used, damaged, or not in their original condition may be refused or receive a partial refund.

 

6. Exchanges

We do not currently offer exchanges.

If you require a different size or item, please return the original item and place a new order.

 

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.
  • We recommend using a trackable shipping service when returning items.

 

8. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery at info@fittux.com with:

  • Your order number.
  • Clear photos showing the issue.

We’ll review the issue and work to resolve it as quickly as possible.

 

9. Non-Returnable Items

We cannot accept returns on:

  • Items that are used, worn, or washed.
  • Items returned after the 14-day return period.
  • Items marked as Final Sale.

 

10. Contact Us

Still have questions?

Email: info@fittux.com

Facebook: FITTUX